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Services.

Professional DDI Services

Are you seeking to mitigate risks associated with your DDI project while accelerating delivery timelines to alleviate the pressures of meeting critical business objectives?

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Our suite of services encompasses:

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  • Strategic consulting, comprehensive health checks, and thorough assessments

  • DDI architecture evaluation, operational enhancement, and robust security measures

  • Detailed analysis of current infrastructure, identification of vulnerabilities, and assessment of functionality

  • Data exploration, in-depth analysis, and insightful reporting

  • Adherence to industry best practices in design, auditing, governance, and control

  • Examination and assessment of existing, planned, and desired DDI services and functionalities

  • Full-spectrum support, including architecture development, engineering, and project management

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We specialize in:

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  • Crafting conceptual, high-level, and low-level designs to address present and future requirements

  • Execution of upgrades, patching, and custom script development

  • Seamless installation, configuration, and data migration services

  • Transformation of existing solutions to align with evolving needs

  • Development and implementation of comprehensive test plans

  • Tailored project plans designed to meet your specific needs and goals.

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Let us streamline your DDI project delivery, ensuring efficiency, reliability, and peace of mind throughout the process.

Dedicated Reseller for BlueCat Solutions

Are you ready to dive into the exciting world of Value Added Resale (VAR) and unlock its full potential for your organization?

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Here at DDI Express, we know how to add a splash of fun to VAR while still delivering top-notch results. We don't just use the tools provided by original equipment manufacturers (OEMs); we zip through their support and engineering interfaces with the speed of a roller coaster, ensuring you get the solutions you need in record time!

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At DDI Express, we're all about tech-savvy adventures and close-knit collaborations with our favourite vendor (BlueCat). As experts in value-added resale and strategic services, we specialize in crafting tailor-made solutions for DDI (DNS, DHCP, and IP Address Management) that are as unique as a unicorn in a field of horses.

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Whether you're gearing up for a tech treasure hunt, deciphering data puzzles, or blazing new trails through innovation, we've got the skills to create scalable, secure, and super-efficient solutions. Our mission? To turn risk into a thrilling ride, streamline your business processes with the finesse of a magician, and make your ROI soar higher than a hot air balloon on a sunny day!

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Security Governance, Compliance, and Risk Management

Let's spice up the party with Security Governance, Risk Management & Compliance (SGRMC)!

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Are your Security Governance, Risk, and Compliance efforts feeling a bit like sticking to the same old routine? Let's shake things up and add some pizzazz to your security strategy!

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Are your SGRMC endeavors feeling a bit like navigating through a maze blindfolded? Fear not, because we're here to turn your journey into an exhilarating quest! Let's embark on an epic adventure to infuse integrated risk management into the very DNA of your organization.

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Governance

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Get ready for a thrill ride through the realm of policy development and implementation! We'll soar through the clouds of cloud security and navigate the twists and turns of disaster recovery and business continuity with the skill of seasoned explorers.

Risk Management

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Hold onto your hats as we venture into the heart of risk assessment! From scaling operational and technical security cliffs to assessing security programs with the precision of a master detective, we'll uncover hidden dangers and transform them into triumphs. And with our penetration testing prowess, we'll outsmart any security challenge that comes our way!

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Vulnerability Management

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Join us on a daring expedition to conquer vulnerabilities! We'll evaluate and implement vulnerability programs with the excitement of treasure hunters, scanning every corner for hidden treasures and ensuring compliance with the flair of daring adventurers.

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Compliance

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Let's set sail on the seas of compliance together! With our guidance, you'll navigate the waters of various frameworks and regulatory requirements with ease, turning compliance into a thrilling voyage of discovery.

BlueCat Operational Support

Ready to turbocharge your service experience and incident management?

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In a world where technology and productivity merge, organizations crave lightning-fast service and spot-on incident resolution. Welcome to the DDI Express ITIL-based Service Desks – where we turn your tech-enabled dreams into reality with a sprinkle of magic!

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Picture this: our agents aren't just listening; they're dancing to the beat of your users' needs, ensuring every request feels like a party. Meanwhile, our managers are like maestros, conducting change and improvement based on metrics while keeping your stakeholders grooving to the rhythm of progress.

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From Incident and Problem Management to Service Requests (MACDs), we've got every trick up our sleeves to keep your systems sailing smoothly. And with our Service Strategy and Design expertise, we'll help you navigate the tech seas like pros.

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But wait, there's more! Our Security, SLA, Availability, and Capacity Management services are like the bodyguards of your digital kingdom, ensuring everything stays safe and sound.

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Need a change? No problem! Our Change and Configuration Management will have you pivoting like a pro, while our Operation Services and Applications team keeps the party going without a hitch.

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And don't worry about missing out on the fun – our Continual Service Improvement ensures that every beat gets better and better.

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So, let's rock this service desk! We've got your back from Service Desk Procedures & Processes to Ticketing/eBonding with platforms like ServiceNow and Remedy. With our Data Analysis, Trends, and Performance Reporting, you'll be the star of the show, while our Tier I/II/III Support and integration services keep the applause coming.

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Monitoring, Systems Maintenance, Patch Management – you name it, we've got it covered. Let's turn your IT journey into the ultimate party – with DDI Express by your side, it's always a blast!

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